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Your Account, Your Rights, Our Rules

When you open an account with jitu100 link, you're entering into a clear contract with us.

Account creation and verificationDeposit and withdrawal termsDispute resolution and contact
jitu100 link Your Account, Your Rights, Our Rules
HOW TO REACH US

Contact Us About Your Account Terms

Live Chat Open the chat widget inside your account lobby any time. We respond to account and terms questions within minutes, including weekends.
Email Support Send queries to our support team at [email protected]. We reply to questions about account rules and withdrawal terms within 24 hours on business days.
Help Centre Browse our FAQ section in your account settings. We maintain answers to common questions about verification, payment holds, and dispute procedures.
YOUR SECURITY & DATA

How We Keep Your Account Safe and Your Data Private

Account Verification

We verify your identity when you first register using your ID number and phone. This protects your account from unauthorized access and meets our payment processor requirements.

Payment Security

Deposits via DANA, OVO, GoPay and QRIS are encrypted. Withdrawals are sent only to the payment method you used to deposit, which prevents fraud and keeps your funds secure.

Data Retention

We keep your account data and transaction history for 7 years after closure. This helps us answer disputes, comply with payment processor audits, and recover your account if you ask.

Cookie and Tracking

We use cookies to remember your login and game preferences. You can manage cookie settings in your browser; turning them off may affect lobby speed and personalization.

Account Changes

To update your registered name, phone, or payment method, go to Settings inside your account. Changes take effect within 2 hours; some require re-verification via SMS.

Data Access Requests

Write to [email protected] to request a copy of all data we hold about you. We respond within 30 days with your account history, transactions, and personal details.

Frequently Asked Questions About Your Terms

Yes. Go to Settings → Account Details and update your email or phone. If you change your phone, we'll send an SMS code to verify the new number. Email changes are instant. Both updates are recorded in your account history.

When you close your account, we pause all login access and hold your balance in reserve for 30 days. You can request to reopen within that window; after 30 days, we process a withdrawal to your last-used payment method and archive the account.

We retain all account data, deposits, withdrawals, and game history for 7 years after your account is closed. This helps us handle disputes, answer compliance questions, and lets you recover data if needed. After 7 years, we securely delete it.

Contact our support team via live chat or email with details of your complaint. We log it, investigate within 5 business days, and respond with findings. If you're not satisfied, you can escalate to our disputes manager via email.

We share only the minimum data needed with our payment processors (DANA, OVO, GoPay, QRIS), game studios, and legal authorities where required. We never sell your data. You can request a full list of third parties by emailing [email protected].

Use the 'Forgot Password' link on the login page to reset it via your email. If you can't access your email, contact support with your ID number and phone; we'll verify your identity and restore access within 24 hours on business days.

Deposit and withdrawal limits depend on your payment method and account history. DANA, OVO, GoPay and QRIS typically allow deposits up to Rp 20 million per day. Check your wallet for your personal limits, which we review and may adjust as your account ages.